Welcome to our knowledge base

Crypto funding and withdrawals may be disabled for 2 main reasons:

1. There is an issue with a specific blockchain or our hot wallet service partner and so functionality may be disabled until the issue is resolved.
2. When we add a new cryptocurrency to our platform, initially we limit functionality to trading only. After a short period, full functionality will be enabled for the coin, meaning funding and withdrawals will become available. 

Check our status page for up-to-date information on any current issues.